I only had 10 days to get a passport for a cruise to Mexico. Thank you for walking me through the process from start to finish and answering my many questions. I will highly recommend you to anyone needing a passport quickly. I was glad to find a company that still believes in friendly and complete customer service, something that is all too rare these days.
Neil David – San Antonio, Tx
March 2, 2011
Thank you again so much for suggesting the extra passport pages–you have saved us the time and expense of eventually having to request new pages. We have very much appreciated your help and the incredibly quick turnaround time in getting this passport renewed. With best wishes,
Sue – Austin, Tx
September 17, 2010
I wanted to thank you for the job well done in getting me my rush passport! ACE Passport Services did an amazing job with getting me my passport quickly. Kathy was extremely helpful and professional throughout the entire process. I would definitely recommend them to anyone in an international pinch!
September 15, 2010
My dad was leaving to go on a family trip to Italy and realized a week prior that he could not find his passport. He was frantically searching everywhere. The Department of State said that the next appointment to apply for a new one was the day after he was suppose to leave. My fiancé told us about ACE Passport Services. Mark was very clear about the steps that needed to be taken and was available for questions when needed. We would like to thank Mark and his team for helping us out in such a stressful time. Without ACE Passport Services my dad would not of been able to go to Italy. THANK YOU!!
August 7, 2010
Thank you so much for the extremely quick delivery of my passport. Your service and communication throughout the entire process was outstanding. Thanks to you, I can now follow through with my important trip to Sweden. I would recommend this to anyone in need of a immediate passport. Thank you so much!
July 24, 2010
Thank you. Thank you. Thank you. Absolutely delighted. No B.S. Clear instructions. Great customer service. Great value. They did EXACTLY what they said they would do. Again. Thank you.
Matt Selby – Parkland, Florida
July 14, 2010
I would like to thank Mark and the ACE Passport Services team for solving a big problem fast. My passport expired and I did not realize it until I had to travel out of the country for business. ACE Passport Services got my passport to me faster than they promised and it was completely hassle free. Thank you so much. We will use you again.
Ben Kinnaman – Richmond, Vermont
June 30, 2010
Our son was going to Europe with friends. On a Tuesday around noon, I decided to pull out his passport. I had assured him it was fine, but it was NOT! It had expired four months prior and he was on leaving Friday!!! I tried to get an appointment with the Department of State and was told there were no appointments until five days after the intended departure date. I was told there was NOTHING I could do but wait for a possible cancellation! Someone told us to call ACE Passport Services and we will be FOREVER grateful. You will have the passport by Thursday the gentleman (Mark) said on the phone. We had to work hard to get all the information that was needed together and to follow his instructions carefully, but we always spoke to the same gentleman (Mark) when we called the toll free number. Mark remained calm and polite, and guided us through the whole procedure. We called him several times to go over what we had done, just to make sure everything was exactly right. It paid off. We received the passport by Fed Ex at 7:15AM Thursday morning! Thank you ACE Passport, you made a lot of people very, very happy!!!!
Chrisoula Kotzias – Baltimore, Maryland
I planned to leave for Belize from Kansas City on November 5, 2009. I decided to locate my passport just to place it with my other belongings on Nov. 2. To my surprise my passport had expired on March 2009. I tried my best not to panic. I decided to go to the internet to see if there was any way the State Department might expedite a passport, to no avail. I ran across ACE Passport Service and talked to Mark about their service. He was extremely helpful and had a calmness in his voice. I didn’t trust sharing my personal info with a company that I came across on the internet. He was happy to give me a major travel company and the BBB as a reference. His references checked out, so I gave him my business. I took my photos and overnighted my application and fees with 2 days before my trip was planned. I had my passport back on November 4th with a November 5th departure. What professionals! I have already recommended ACE Passport Services to all who will listen. THANK YOU!!!
November 19, 2009
Thank you, thank you, thank you for your speedy delivery of my baby’s passport. Following the recent earthquake in Italy, I wanted to be there for my mom and sister who also recently had a baby. But AFTER I booked the flight for me and my 6-month old, it occurred to me that she had no passport…and the trip was only 10 days away. When I looked for a rush service in Miami, where the nearest processing center is, they all seemed to be somewhere other than Florida. I thought “if I’m in Florida, and I can’t get it in a day, how is someone in California going to get it in a day?” But unlike everyone else, ACE Passport Services had an office in Miami, reasonable prices, answered their phones, and made me feel comfortable trusting them with my personal documents. I’m glad I chose ACE Passport Services, because I received the passport in lightning speed, and I still have a few days to spare before my trip. Now I can start worrying about traveling across the globe alone with a baby—wish me luck!
Barbara H. Griffith – Tampa, FL
October 31, 2009
If you need a passport and have no idea what you’re doing, like me, I would recommend to you call acepassport.com …They will not only get your passport very fast but they will walk you through it step by step and not mind if you bug them a couple times because your not exactly sure that your doing it right…LOL… Thanks guys for all your help
October 30, 2009
Awesome Customer Service – Very Satisfied Client I just want to give Mark, Kathy and the Staff in Texas and Chicago, A Big “Thank You” Blessing. I just recently had to request the services of ACE Passport. My wife and I live in San Antonio Texas. Have never had to purchase a Passport before. Scheduled a Cruise and had to get passports. Waited until a few weeks before, not knowing the process….called ACE Passport Services. Mark and Kathy walked us through every step. I even had a glitch. 1st submission of paperwork they told us my wife needed a new pix and they would not accept my original (1/2 sheet) birth certificate as it was not a (Long Form Birth Certificate-never heard of that…smile). Mark called, keep in mind we were now less than 10 days away from the cruise (smile). Mark gave me the name and number of where in New Jersey (where I was born) to call the Vital Statistics office. Got through to a very nice lady, explained my situation, as I lived 2 thousand miles away and needed the Birth Certificate, (like yesterday). I had an attorney friend of mine who lives in NJ go pick it up, in person that same day and he fedex’d it to me and I got it to ACE Passport the next day. Today is Saturday. We leave on the Cruise on Monday. I am packing my cloths and looking at the Passports now on my office desk. Without ACE Passport, this trip would not be happening and I would not be packing! God Bless you guys and Thanks so much. Mark even called me the day they were delivered to say thanks for being a client. What great customer service to follow up with me. Anyone who ever mentions needing a passport or Visa, you can rest assure, I will tell them to call ACE Passport and get the “Hook-Up” from Mark and Kathy! God Bless You ACE Passport !!
Morris & Yvonne James – San Antonio, Texas
October 29, 2009
I stepped into your office on Thursday September 12th, 2009 with no idea of what it took to accomplish retrieving a passport. Though unaware of the exact steps ACE Passport Services took me under its wings and I was able to acquire a passport within a week. The agent working at the time, Mark, told me that I would receive the passport come the following Wednesday. I have to say I was a little skeptical about the service but I had no reason not to believe him. Well I can only say I post this testimonial today and have possession of my new passport as promised though there could have been plenty of excuses and wasted time. ACE Passport Services had no problems giving me perfect directions and actually gave me direct and precise driving instructions right from the shops door to the necessary locations and back. I am very appreciative of this service. ACE Passport Services did exactly as stated to me. Thank you ACE Passport .
September 16, 2009
My husband and I planned a trip to Canada with our infant daughter. One week until our departure we discovered that our daughter needed a passport. I went to the passport office and found out that it would take at least 2-3 weeks to get an expedited passport. Panicked, I was referred to ACE Passport Services by a friend who had used your service and had a positive experience. From the moment I made the phone call I was given very professional and expedient service. My daughter’s passport arrived within 3 days of contacting you. Thank you ACE Passport Services! I would highly recommend your service to anyone.
Dawn Brown – Tampa, FL
August 26, 2009
On a Monday I came into ACE Passport Services office. I needed a passport (first time) for last minute business trip that next Friday. Mark went above and beyond to not only deliver my new passport before that next Friday, but way before! This was honestly first class service all the way. I would recommend ACE Passport Services to anyone. Thank you for making my trip far less stressful and going above and beyond what you promised. Best,
August 26, 2009
ACE Passport Services saved my marriage. The entire process was very seamless and the staff (Kathy) was very professional. They were able to get a new passport, in hand, within 2 business days. If you are strapped for time, ACE Passport is your one stop passport shop. Thanks again,
Peter Whalen – Austin, Texas – Head Golf Professional, Spanish Oaks Golf Club
August 21, 2009
I was stressed out of my mind. I booked a trip to Canada for the next week and my passport was expired. Lots of money was at stake and all this red tape gets excruciatingly complicated. ACE Passport Services came to my rescue for less money than every other company I painstakingly researched. They took care of everything much sooner than projected. The peace of mind this gave me was well worth the modest charge for taking care of it all. I highly recommend them!
Dustin Warden – Austin, Texas
June 29, 2009
I had a last minute trip for work come up and I had an expired passport. Luckily, I found ACE Passport Services online and they helped me get my passport in time for the trip. My FedEx package with all of my paperwork arrived at their office on Thursday morning and it was back at FedEx on its way to me Thursday evening! Everyone I spoke with was so nice and very helpful about what needed to be in the package, etc. They even followed up with me to make sure that the passport was not only showing delivered on FedEx but was in my possession!! I will recommend you to anyone who needs a passport in a hurry!! Thank you!!
June 29, 2009
I was so lucky to have found ACE Passport Services. I discovered the day before I was to leave for a 2 month vacation in Costa Rica that my passport expired 2 months before. I was in panic mode. I called and talked to Kathy, who calmly explained to me exactly what I needed to do and walked me through every step. Actually I called several other companies and talked to her several times before I decided to go with ACE Passport Services. I think I made a great choice when I went with them. They are very professional, and deliver your passport when they say they will. They saved my butt! Thank you again!
Alice – Tampa, FL
June 21, 2009
My spouse had to go overseas to visit her ailing mother. We purchased a ticket, made hotel reservations, her sister planned to go as well. Four days before the flight, my spouse looked at her passport for the first time in months, and discovered it was expired. That normally might mean postponing the trip for weeks and weeks, but we were not sure we had that kind of time with her mother ailing the way she was. I checked with the State Department to see if we flew to the nearest passport office, if we could get it renewed ourselves. And while we found we could do this, it’s by appointment only, and surprise, it takes two weeks to get an appointment. We found on the internet ACE Passport Services, noted they had good standing with the Better Business Bureau, and gave it a shot. It took us a day to get the paperwork, photos and documents needed and overnighted to ACE Passport ‘s Chicago office. Within 8 hours of receipt, they had a new passport for my spouse. It was overnighted back to us and we had it the following morning. Can’t say enough about how good the experience was, the professional and sympathetic way were treated.
George and Chona M.
June 19, 2009
I honestly can’t say enough good things about ACE Passport Services. When I lost my passport the day of my trip and had to delay it, I went with another 24 rush passport company. Not only did they take 3 days to return my phone calls (after I had paid $400 for their services), they then informed me it would take another week to get my passport, and promptly hung up on me when I became upset. Thank god I found this company, because they have been so amazing even while I was completely crazy trying to get my passport again in 3 days. I immediately was connected with someone who talked me through what I had to do, and put up with me when I called 5 more times to make sure everything was okay (I was in a dire panic at this point). The people were so incredibly friendly and helpful, and actually got me my passport in the expected time. I could not think of a better company to have worked with while in such a stressful situation. Thank you so much,
June 17, 2009
I just wanted to write to thank you all for your help with replacing my passport. I called you guys several times in a panic because I lost my passport the day before my trip to London. Every time I called frantic, you guys gave me great advice and helped calm me down. You guys provided me with great service and I truly appreciate all of your help. Now, I have my passport and can make it to London for my study abroad program. Thank you again for everything!
K’Shaani S. – Florida
June 2, 2009
I just want to say, “Thank you” to everyone at ACE Passport Services for your prompt, effective service. Additionally, I would like to thank you for the fact that someone was always readily available for contact, making the process much more comfortable. I will keep you in mind if any visa or passport needs arise for myself or my friends and family. Thanks again,
May 11, 2009
I would like to take the time to Thank You and the rest of your employees for the FAST turnover of processing my Passport by ACE Passport Services. I am going to let the Passport Office know what great service I received and recommend your Company Highly. Sincerely,
May 7, 2009
The day of my trip to Mexico I pulled out my passport to see that it was expired. My family went ahead and I stayed back to try to remedy this. Fortunately, I found ACE Passport . They guided me through the steps, Kathy provided me moral support through the process, and I had my renewed passport exactly when they said I would. Without ACE Passport , my three days left in paradise would have been no days left in paradise. In a world were businesses rarely do what they say they, ACE Passport stands above.
Eric C. – New Jersey
April 8, 2009
I want to thank you for saving Spring Break in the Bahamas for my daughter. She had been trying to get a passport since November, but between the US Postal Service and Passport Agency foul-ups, we were just a week away with no passport! Needless to say, she was about to be heartbroken. One call to you and two days later she had her passport. I appreciate your knowledge, professionalism, and making good on what you promise. It was a pleasure doing business with you. Sincerely,
Rolfe Young – Houston, Texas
March 13, 2009
Thanks for saving my bacon !! The 24 hr service is first class! You saved me a two days time for a trip to Chicago and the cost was a wash with gas and hotel. Sincerely,
Troy Sawve – Maple Plain, MN
November 5, 2008
I just wanted to say thank you for excellent service that did exactly what you said you would do. I needed to quickly renew my passport. I sent the paperwork by Fed Ex on Monday, Tuesday it was walked through the regional passport office in Chicago & returned to me that afternoon, arriving by 8:00am on Wednesday morning….AMAZING!
Deby Lutzl – Dallas, Texas
November 28, 2008
I had plans to go to Costa Rica on the 26th of May, and on 21st I sent all of my information to you, after you walked me through multiple phone calls on how to get everything filled out and sent to you correctly. I was pretty scared that I wouldn’t get my passport in time and your reassured me numerous times. I did the Fed Ex on the 21st and on the 24th I got it back just like you said I would!! Thank you so much for ALL of your help and being a huge part in us have an amazing vacation…I came home engaged!!! I will tell everyone I can your site, and be a return customer. Thank you so much!!
Meg Wiggins – Groves, TX
June 5, 2007
Thank you so much for your excellent service! We are so impressed we already recommended you to some of our business contacts! Best regards,
Rita H. Wyatt
May 24, 2007
I found this passport service to be fast, reliable, and professional. I’m glad I chose to use them for my special passport needs.
Jan Banks – Moore, Oklahoma
With less than a week’s notice and no passport my company notified me that I was going to England. I turned to ACE Passport Services service for help. They were very thorough, efficient, and helpful. They talked me through every step, kept me informed throughout the process and got my passport to me in plenty of time. I highly recommend their services.
Pamela Karleskint – Santa Barbara, CA
Thank you for my Russian visa and adding extra pages to my passport, it was well worth having you do the work because if I were to have sent the passport to add the extra pages the normal way, I would have been in big trouble and wouldn’t have been able to take my trip. Thank You so very much!
Bob Tipton – Pleasanton, CA
I realized last minute that my passport was expired and my friends had already paid for my ticket to leave the country with them. In a desperate search I found ACE Passport in the phone book and hoped they would help out. I have never been happier with a service. They got me my passport in time with time to spare. This is the best way to get a passport in my opinion. A lot less of a hassle than going to the passport office.
Kahra Merritt – Houston, TX
I was skeptical of the ease and promptness ACE Passport Services claimed in getting my passport to me. I was pleasantly surprised to find all was true. The step-by-step instructions, the courteous and timely manner in which all this was done was great! I would not hesitate to recommend this service to anyone needing a passport, either as a rush or just to have on hand.
Excellent customer service!! They even told me where the nearest post office was in the town I was in so I could compile all of my information on time! Thank you ACE Passport , great job!
Heather Fordham – Hamilton, TX
As a Training Manager at a software company, global travel is often required. After receiving short notice to travel to Shanghai for business, ACE Passport Services took less than two days to acquire a Visa for me and double check that all my documentation was in order. I will be a returning customer.
Michelle Carter – Austin, TX
They made it easy! I received my rush visa to China as promised. Professional, personable service!
Stephanie Blackwood – Austin, TX
I am very pleased with the quality and speed of service with ACE Passport . I will continue to use them year after year.
John C. – Austin, Texas
Well, I just want to say that it is true, it can and, it will happen. I got my passport in about 1 and a half days. ACE Passport Services helped me every step of the way. Thank you!
Alfred Brooks – San Antonio, TX
A group of us traveling to Rio de Janeiro for a conference needed passports and tourist visas. After dealing with ACE Passport Services for my documents, I immediately recommended ACE Passport to the others that were traveling in the group. Thank you, ACE Passport , for providing a valuable service to your neighbors in San Antonio.
Tina Johnson – San Antonio, TX
ACE Passport Services makes the most intimidating and tedious details in international travel go smoothly… They paved the way for my new passport and Brazilian Visa, then sent them to me completed two days before they were promised !!!! I don’t know how they do it, but every time I need visa & passport services, I will call ACE Passport . You can feel secure in knowing they are on the ball and will leave no stone unturned in the completion of these very complicated documents. Thanks again for a job well done, quickly and very efficient.
Brian Hawkins – Kerrville, TX
ACE Passport Services, I was thankful I found such a reliable service. I called around and found a descent price for expedited service which, would have taken at least 10 days. Then I called ACE Passport Services and they not only beat the competitors price they gave me a price that was far below any competitor, and my passport came to my in far less time than 10 days service also. The only thing I can say is thank you.
James Robinson – Austin, TX